With the advent of internet, almost everything now is accessible online. Most companies also offers online assistance to improve their customer service and one of them is Meralco.
“Meralco is committed not only to delivering reliable and safe electric service, but also to providing excellent customer service and convenience to the Filipinos,” says Meralco’s SVP and Head of Customer Retail Services & Corporate Communications Alfredo Panlilio.
Thus, Meralco recently launched MOVE, short for MeralcO Virtual Engine. MOVE is a free app suite designed for Filipinos. It has six apps that provide round-the-clock access to Meralco’s services through smart phones or tablets.
Seeing that most of its customers are often online, Meralco wanted to offer assistance right where they spend much of their time. The MOVE apps provide Meralco customers with different benefits to bring ease and convenience in managing their electricity concerns:
1. Apps that offer location help
a. Meralco Office Directory –You can find the nearest Meralco office in your area
b. Bayad Center – Find out where you can conveniently pay your Meralco bill
2. Apps for consumption control
a. Meralco Appliance Calculator- Easily compute the amount of electricity an appliance consumes
b. Bright Ideas – Learn better ways to use and save on electricity
3. Apps that help in planning ahead
a. Power Maintenance Schedule- Stay up to date on the power maintenance schedule in your area
b. E-Meralco bill –View your latest bill even when you’re on the go
MOVE is of big help to get that round-the-clock access to Meralco’s customer assistance. MOVE is downloadable from the Apple AppStore, Google Play, and Blackberry App World. For details, check www.meralco.com.ph.